Frequently asked questions

Why can I not see a subject or action?

Visibility depends on role, membership, subject access and enabled features. Contact your institution administrator with the affected account and subject.

Does completing an exam immediately show results?

No. Review generation and the sitting's review-release setting determine when a student can view results.

Are feedback emails automatic?

No. An administrator uses Send feedback email in the sitting roster. Only enrolled students who completed the exam and have not already been successfully emailed or submitted feedback qualify. Failed sends can be retried; successful invitations are not resent after a week.

Does “sending” confirm inbox delivery?

No. It indicates that background sending has started. Check spam/junk and the account email if a message does not arrive; an operator can inspect provider delivery logs.

Is feedback collected on a separate website?

No. Personal email links open the feedback form in the main application. Keep personal links private. Unreleased or unavailable marks are omitted.

Where are the complete instructions?

Use the User manual, especially Troubleshooting and Student feedback.